Refund Policy
Last updated: August 2026
Digital Womble Ltd, Company No. 16550688, ICO Registration: CSN7208955, 9 Bessemer Crescent, Aylesbury, HP19 8TF
Refund Policy
Digital Womble offers a guarantee on the products identified in the Schedules to our Terms. Where a guarantee applies, the period is 14 days from purchase unless otherwise stated, and the remedy available is set out in the relevant Schedule. Any guarantee is in addition to, and does not affect, your statutory rights.
Schedule A: Topical Authority Content Strategy
A5.1 Where a generated cluster contains fewer than the stated number of articles, no credit is consumed and no charge arises.
A5.2 Where the Customer notifies Digital Womble within 14 days of generation that a delivered cluster does not meet the brief, and identifies what was deficient, Digital Womble will regenerate that cluster once at no charge.
A5.3 Where the Customer has purchased but has not generated any cluster, a full refund is available on request within 14 days of purchase.
A5.4 Clause A5.3 does not apply once any cluster has been generated. The remedy in that case is A5.2.
Schedule B: Traffic Quality
B5.1 Where a paid audit has not been delivered within 24 hours of payment, the Customer is entitled to a full refund on request.
B5.2 Once an audit has been delivered, refunds are not available, as the audit is generated on demand and the cost of delivery is incurred at that point.
B5.3 Where a delivered audit has scanned the wrong site, has failed to complete, or is materially defective, Digital Womble will re-run the audit once at no charge.
How to Request a Remedy
To request a refund or re-run, contact john@digitalwomble.co.uk with your order details and a description of the issue. We will review your request and respond within one working day.
Your Statutory Rights
Nothing in this policy affects your statutory rights as a consumer under UK law. For more information, visit the Citizens Advice website.
See our full Service Agreement and Terms.